Thank you for shopping with us! We are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, our return policy is here to help.
Eligibility for ReturnsItems must be returned within 30 days of the delivery date.
Items must be unused, unworn, and in their original condition, including the packaging (e.g., shoe box) and any included accessories or tags.
Non-Returnable ItemsItems damaged due to improper use, normal wear and tear, or failure to follow care instructions.
Return ProcessInitiate a Return:
Contact our Customer Service team via email at official@vorisvina.com with your order number and reason for the return.
We will review your request and provide you with a Return Authorization (RA) number and the return shipping address.
Ring Road 1, Jinjiang District No.3, 33/F, Unit 1, Building 1,No.46, East Section 5 Chengdu, 610000 Si Chuan, China
Prepare the Return:
Pack the item securely in its original packaging. Include your RA number and a copy of the purchase receipt in the package.
Ensure that the shipping label is clearly visible and any previous labels are removed.
Ship the Item:
Ship the package using a traceable shipping method. Retain the tracking number as proof of shipment.
RefundsOnce we receive and inspect your return, we will approval your refund.
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
ExchangesIf you wish to exchange an item for a different size, color, or style, please contact Customer Service at official@vorisvina.com.
Exchanges are subject to stock availability. If the desired item is unavailable, we will issue a refund instead.
Defective or Incorrect ItemsIf you receive a defective or incorrect item:
Contact us within 7 days of receiving the item with your order number and a description of the issue.
Provide clear photos of the defect or error.
We will provide instructions for returning the item and will cover the return shipping cost.
Contact UsIf you have any questions about our return policy, please contact us:
Email: official@vorisvina.com
Phone: (415)-890-6685 (Monday to Friday, 9:00 AM to 6:00 PM PST)
We appreciate your understanding and look forward to serving you again!
